Cycella — Support

Contact Us

For questions, suggestions or bug reports, please email us. Include as much detail as possible (device model, OS version, app version and steps to reproduce) to help us resolve issues faster.

✉️ Email Us ❓ FAQ 🛠️ Troubleshooting

Support email: infocycella@gmail.com

Response time: 1–3 business days

System Status

Announcements about planned maintenance or incidents will be posted here.

✅ All systems operational

Quick Troubleshooting

App won't open / Crashes

Restart your device.
Install the latest app version from the App Store via the Updates section.
If the issue persists, include the approximate crash time and reproduction steps when you email us.

Purchases / subscription not showing

Try the "Restore Purchases" option inside the app.
Make sure you are signed in with the correct Apple ID.
If needed, send us a screenshot of your receipt with your email.

Notifications not arriving

Check Settings → Notifications and ensure Cycella has permission.
Disable Focus/Do Not Disturb if it's blocking notifications.

Frequently Asked Questions

What languages is support available in?

We currently offer email support in Turkish and English.

What is your response time?

We typically reply within 1–3 business days.

Refunds and billing support

Purchases made through the App Store are managed by Apple. For refunds, please use Apple’s Report a Problem portal. We can still help point you in the right direction if you contact us.